A well-defined business-requirements document is key to successfully deliver your Marketing Automation project. Unfortunately, many projects overrun on time, budget, resources, or lack the desired features.
While there are many contributing factors, poor business-requirements gathering and documentation is a leading cause of project failure.
At Martech Mavens, our team of seasoned Marketing Automation Business Consultants is dedicated to guiding you through every step of the business-requirements process when selecting or upgrading your Marketing Automation platform. With years of experience in the marketing technology landscape, we help you articulate both your current and future needs, ensuring that you choose the best tools to drive your business forward.
Our deep understanding of the latest marketing automation tools and trends allows us to collaborate effectively with your stakeholders. We take the time to thoroughly understand their unique needs and goals, asking the right questions to uncover opportunities and possibilities that others might miss.
By the end of our comprehensive consultation process, we deliver a detailed, tailored business-requirements document that acts as your North Star. This essential guide not only helps you evaluate and choose the most suitable marketing automation tools but also ensures long-term alignment with your business objectives.
Whether you’re purchasing a new platform or replacing an existing one, Martech Mavens provides the expert insight and strategic direction you need to make informed decisions that will propel your business to new heights.
Investing in a marketing automation tool is a big deal for all businesses and therefore requires a lot of consideration from all critical stakeholders. There are many different vendors, functionalities and add-ons to consider; however, your requirements will differ depending on where your business is on its marketing automation journey. Not every functionality will suit your business needs, even if it’s en-vogue, and you should avoid paying for features you will never use. Starting with solid business requirements is the first step in ensuring you get only what you need.
It’s essential to consider both functional and non-functional requirements. We have included a non-exhaustive list of questions and functionalities that you should consider when deciding on a new marketing platform.
Will you primarily use the tool for business-to-business or business-to-consumer communications?
How many active customers will you have in your marketing database?
What volume of contacts will you send per channel on a daily, weekly, monthly or yearly basis
How intelligent will your customer segmentation and targeting be?
What is your understanding of personalised communications?
Do you require dynamic email content?
Do you need to connect to external systems, and does the platform you’re considering have native connectors?
Do you need to create ad-hoc landing pages for your customer actions? Do you need technical skills to do so?
Would you like to trigger communications based on specific customer actions?
Which channels do you currently use and need in the future? For example, Email, SMS, Push, and Direct Mail.
Do you want to analyse results in the platform or would you prefer to use a third-party tool?
Can you easily create data-driven customer journeys?
Do you need a preference centre for your customers to update their contact details and preferences easily?
How much support will be required post-on-boarding?
What is your investment budget for the initial tool, ongoing development and communications.
Please contact with our experienced marketing automation team.
Marketing automation tools can help businesses efficiently and effectively deliver marketing messages and improve the overall customer experience.
When analysing the market, it’s essential to understand what is technologically possible and align this with your marketing team’s short and long term needs, objectives, budget and available resources.
If you are struggling to navigate the marketing automation market or lack time to understand all of the stakeholders’ requirements thoroughly, Tech Marketer is here to help. Choosing the right marketing automation tool for your business is a critical and challenging strategic decision that will have a long term impact on your business, the end-user marketing team, your customers and your bottom line. It requires buy-in from numerous stakeholders and a clear understanding of what functionality and integrations you need in the short, medium and long term.
If you don’t want to spend your team’s time extensively researching and analysing the marketing automation software market, Tech Marketer can help. Our expert team will simplify the process and work with you to ensure that you can make an informed decision and marketing tool choice.
Initially, our Campaign Management consultants will run workshops with each key stakeholder to capture and define comprehensive business and technical requirements. We will use the business requirements document to evaluate each leading marketing automation platform against your needs. There are many marketing automation solutions, each with strengths and weaknesses. Our analysis is vendor agnostic, and we will help you find the right marketing automation platform that best matches your needs and capabilities. We will consider all the relevant leading enterprise marketing automation vendors, such as Adobe Campaign Classic or Standard, Salesforce, Oracle, and SAS.
Depending on the project complexity, the time to complete the process will vary. At the end of the process, you’ll have everything you need and have the confidence to decide on the best strategic marketing tool for your business.
Tech Marketer has helped numerous companies with the problem of evaluating and choosing the best campaign management tool. Our consultants are well-placed to give first-hand evaluations and comparisons because of our experience using the best-in-class tools.
Creating effective customer journeys involves crafting tailored, end-to-end experiences that guide your audience seamlessly through every interaction with your brand. By leveraging Marketing Automation tools such as Adobe Campaign, we help you design, deploy, and optimise multichannel journeys that engage, convert, and retain your customers.
At Martech Mavens, we combine over 12 years of hands-on Adobe Campaign expertise with a deep understanding of marketing automation and customer lifecycle strategies. Here’s what makes us the right partner for your journey creation needs:
This service is ideal for:
In addition to journey creation, we also specialise in customer lifecycle development – mapping out the entire customer relationship from awareness to advocacy. By understanding each lifecycle stage, we help you:
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Email: [email protected]
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